No Frills Legal Services

This short opinion piece first appeared in the e-know.net newsletter and addresses two linked areas of complacency. The first is the perception that the sort of clients served by many firms will not be responsive or attracted to the offerings of a low-cost provider. The second assumption is that in commoditised areas of law, prices will become tighter but not radically so. In other words, the view of many law firms is that low cost providers will affect other firms. Nick suggests there steps that firms can take to ensure that their business models and pricing structures are sustainable

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